Refund policy

Please note we do not offer refunds however we can offer a store credit.

- We have a strict 7 day return policy, which means you have 7 days after receiving your item to request a return and have these items sent back to us. 
We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe.

- Due to fast turn around on items we cannot guarantee exchanges - alternatively you will be provided with a store credit via email once we receive your return - to re order your required size/alternate item.

• Unfortunately, we cannot accept returns from our sale section. ALL SALE ITEMS ARE FINAL 

• If you’re returning part of an order purchased under a combination deal, your refund will be adjusted to reflect the price you would have paid if you had only purchased the item(s) you’re keeping. Any discounts that no longer apply will be deducted from your refund.

- Please email us at len.ko.label@outlook.com prior to initiating a return, if you believe the product is damaged or faulty.

- To be eligible for a return, your item must be in the same condition that you received it. Unworn or unused, with tags still attached, and NO evidence of perfumes. If we are not satisfied with the condition upon return, you will be require to pay for postage to have these returned back to you and your return request will be denied.  

- Please note - we’re not liable for international customs and tax fees 

- International customers are liable for all return shipping costs, we cannot offer a flat rate satchel for your return. 

• To start a return, please contact us at len.ko.label@outlook.com
  If your return is accepted, we’ll send you the instructions on how and where to send your package. Please note, you will be liable for the cost of returns postage both ways.
  
• This policy also applies for Pre - Orders 

 

• **If you return an item believing it is faulty and it turns out not to be, you will be responsible for the shipping costs both ways**